Orson 3 Seater Sofa Black Velvet

Assembly instructions are included in the box. If you've lost them or need a copy, contact us with the product name or order number and we can email them to you.

No. We don't offer customisation (sizes, colours, layouts or swapping parts); beds can only be supplied and assembled as shown on the website. If you paint or alter an item yourself, this may affect the warranty.

No, we don't offer an assembly service. Items are delivered flat-packed with assembly instructions. If you need help, you could use an independent flat-pack assembly company (we're not affiliated with any).

Full dimensions are on the product page, in the specifications and the dimension diagram; all measurements are approximate. If the measurement you need isn't listed, contact us and we'll check with the manufacturer.

Colours can look slightly different in photos because of lighting and screen settings. If you're unsure, ask us before you order.

The product page shows current availability: out-of-stock items show an estimated pre-order lead time. Our website works on a first-come, first-served basis, so stock can't be reserved until you place an order.

Yes. You have 14 days to cancel, and the item must be unassembled, unused and in its original packaging. Email [email protected] with your order number and photos of the item and boxes. You pay the return cost: send it back with an established courier (keep proof of postage), or ask us to collect it for €132, deducted from your refund. Hygiene-sealed products can't be returned once unsealed, and made-to-order items can't be returned unless faulty. See returns and cancellations.

Delivery is free on orders over €250. Orders under €250 have a €50 delivery charge. See delivery information.