Delivery Information
This page supplements the Delivery section of the Customer Terms and Conditions.
Delivery to the Republic of Ireland
We deliver to the Republic of Ireland on all products available on the website.
Delivery charges are as follows:
- Orders under €250 - a €50 delivery surcharge applies
- Orders over €250 - free delivery
Expected delivery time is 10-14 working days from the day of purchase.
Key delivery information
See the following sections of our customer terms and conditions:
- Delivery address and access information – please ensure to inform us of any access issues as soon as you have placed the order (see our Contact Us page)
- Delivery to a business address
- Deliveries must be signed for
- Delivery lead times
- Preparation for delivery and delivery location
- Unwanted furniture/mattresses
- Failed deliveries - If you do not take delivery of the product on the delivery date (or timeslot where applicable) or the delivery fails because you have not provided us with information that we need to make the delivery, we reserve the right to charge you for the re-delivery attempt, and a re-delivery fee may apply.
Re-arranging the delivery date
If you need to rearrange the delivery day, you can do so before 12.00pm on the day before the original delivery date otherwise it will be too late for us to make the change and a rescheduling fee may apply.
Tracking Your Delivery
If you need to track your delivery or you have any questions regarding our delivery lead times, please contact us.
Common questions
Can I change my delivery date?
Yes. Contact us with your order number. If a delivery date has been booked, changes must be made before 12pm on the day before delivery, otherwise a rescheduling fee may apply.
Only part of my order has arrived. Where is the rest?
Items in one order can come from different warehouses or suppliers, so they may arrive separately, each with its own courier notification. If part of your order hasn't arrived, contact us with your order number and we'll check with the courier and arrange the missing item.
How much is delivery?
Delivery is free on orders over €250. Orders under €250 have a €50 delivery charge. See delivery information.
Will the courier bring the item upstairs or into my room?
Delivery is to your doorstep. For flats, items are brought to the hallway, and up to the 2nd floor if there's no lift. Assembly isn't included.
How can I track my order / get a tracking number?
Once your order is dispatched, the courier will email or text you the tracking number and delivery date, so please keep your lines open. If you haven't received it, contact us with your order number and we can send the tracking details.
When will my order be delivered / where is my order?
Once your order is dispatched, the courier will send you a notification with the delivery date and tracking details, plus an estimated 2-3 hour delivery window the night before or early on the delivery day. Pre-order or backorder items are dispatched as soon as stock arrives and delivered the next working day; any arrival date we give is approximate and depends on there being no further delays. For an update on a specific order, contact us with your order number and postcode.